Privacy Policy for 10CRIC App Users

This privacy policy explains how 10CRIC collects, uses, shares, and protects your data when you use the 10cric app. Please read it carefully before creating an account or placing any bets.

By using the app or website, you agree to this policy and any updates posted on this page.

Who we are and scope

This policy applies to personal information processed by 10CRIC in connection with the 10CRIC app, website, customer support, and related services.

If you do not agree with this privacy policy, do not use the services.

What data we collect

We may collect the following categories of information (depending on what you provide and how you use the services):

• Account and profile data: name, date of birth, username, password, email address, phone number, preferred language.
• Identity and verification data (KYC): government-issued ID details, address details, photographs/selfies, and other verification information required for compliance checks.
• Financial and transaction data: deposit/withdrawal history, payment method details (processed via payment providers), banking/UPI identifiers where applicable, bonus and promotional eligibility data.
• Usage and device data: IP address, device identifiers, app version, browser type, operating system, referral URLs, crash logs, performance data, session activity, timestamps.
• Location data: general location inferred from IP address; precise location only if you enable it at device level (if applicable).
• Communications: messages you send to support, emails, live chat transcripts, call records (if you call support), and complaint records.

Data we typically do not intend to collect

• Special category/sensitive data (e.g., health, religion) is not requested for normal use. If you voluntarily provide such information to support, it may be processed to handle your request.

How we use your information

We use personal information for the following purposes:

• To provide and operate the services: account creation, login, betting/casino gameplay, processing deposits/withdrawals, settlement of bets, managing bonuses.
• To verify identity and meet compliance requirements: KYC, fraud prevention, responsible gambling controls, and regulatory obligations.
• To maintain security and prevent misuse: detecting suspicious activity, account takeovers, multi-accounting, collusion, and other prohibited behavior.
• To communicate with you: service messages, support responses, verification requests, policy updates, and account-related notifications.
• To improve the product: analytics, testing, debugging, and performance monitoring.
• To enforce terms and protect rights: resolving disputes, investigating breaches, and establishing or defending legal claims.

For information on service rules and account obligations, see the Terms and Conditions (if available on our site).

Legal bases (where applicable)

Depending on your location, we rely on one or more of the following legal bases to process personal information:

• Performance of a contract: to provide the services you request.
• Legal obligations: to comply with applicable laws (e.g., verification, fraud prevention, AML where applicable).
• Legitimate interests: to secure, maintain, and improve the services and prevent abuse, balanced against your rights.
• Consent: for certain cookies/marketing preferences where required; you can withdraw consent where applicable.

Cookies and similar technologies

We use cookies and similar technologies (e.g., SDKs, pixels, local storage) to:

• keep you signed in and maintain session security,
• remember preferences (such as language),
• analyze usage to improve features and stability,
• help detect fraud and protect accounts.

You can control cookies via your browser settings and, where available, in-app privacy controls. Disabling some cookies may affect functionality.

Cookie/Tech Type	Purpose	Examples
Strictly necessary	Core functionality and security	login/session, fraud prevention
Preferences	Remember settings	language, display preferences
Analytics	Understand usage and improve	performance, crash reporting
Marketing (where used)	Measure campaigns and attribution	referral tracking

For help managing device permissions and privacy controls, you may also review our Responsible Gambling guidance if it includes account control tools relevant to your region.

How we share information

We may share personal information only as needed for the purposes described in this privacy policy, including with:

• Payment and banking partners: to process deposits and withdrawals.
• Identity verification and fraud-prevention providers: to complete KYC checks and risk screening.
• Analytics and technical service providers: to host infrastructure, monitor performance, and support app operations.
• Customer support tools: to manage communications and tickets.
• Legal/regulatory bodies and professional advisers: when required by law, regulation, court order, or to protect legal rights.
• Corporate transactions: if the business undergoes restructuring, merger, or sale, subject to appropriate safeguards.

We do not sell your personal information in the ordinary meaning of “sell.”

International transfers

Your information may be processed in countries other than where you live (for example, where our service providers operate). When we transfer data internationally, we take steps designed to ensure an appropriate level of protection, such as contractual safeguards and access controls.

Data retention

We keep personal information only as long as necessary for the purposes described in this policy, including to:

• maintain your account,
• comply with legal and regulatory requirements,
• resolve disputes and enforce agreements,
• prevent fraud and protect the integrity of the services.

Retention periods can vary depending on the data type and reason for processing. When no longer needed, information is deleted or anonymized where feasible.

Security measures

We use administrative, technical, and organizational measures designed to protect personal information, such as:

• access controls and authentication measures,
• monitoring for suspicious activity and abuse,
• secure transmission methods where applicable,
• internal policies for handling and limiting access to data.

No method of transmission or storage is 100% secure. You are responsible for keeping your login details confidential and reporting suspected unauthorized activity promptly.

Your rights and choices

Depending on your location and applicable law, you may have user rights such as:

• Access: request a copy of your personal information.
• Correction: ask us to fix inaccurate or incomplete information.
• Deletion: request deletion in certain cases (subject to legal/legitimate retention needs).
• Restriction/objection: limit or object to certain processing in specific circumstances.
• Portability: request a portable copy of certain data.
• Withdraw consent: where processing is based on consent.
• Marketing preferences: opt out of marketing communications (where applicable).

To exercise rights, contact us using the details below. We may need to verify your identity before fulfilling a request.

Children’s privacy

The services are not intended for individuals under the legal age for gambling in their jurisdiction. We do not knowingly collect personal information from minors. If you believe a minor has provided information, contact us so we can take appropriate action.

Third-party links

The app/website may contain links to third-party sites or services. Their privacy practices are governed by their own policies, not this one. Review third-party policies before providing information.

Changes to this policy

We may update this privacy policy from time to time. The latest version will be posted on this page with the updated effective date reflected by publication. Continued use of the services after changes means you accept the updated policy.

Contact us

If you have questions about this privacy policy, data protection practices, or requests regarding your personal information, contact support:

Need help?

You can also reach support by phone: +911171816618.

FAQ