10CRIC Terms and Conditions (App & Website)

These terms and conditions explain the rules for using 10CRIC services, including sportsbook and casino gameplay, deposits, withdrawals, bonuses, and responsible use. By registering, accessing, or using the platform, you agree to these terms and any related policies and game rules that apply.

To start using the platform, you can access the 10cric app.

About these terms

These terms and conditions govern your use of 10CRIC’s website and mobile application (together, the “Services”). They should be read alongside:

• Any bonus terms shown in a promotion, bonus page, or offer message
• Specific game rules (casino titles, live casino rules, sportsbook market rules)
• Any payment instructions or limits shown during cashier flows
• Responsible gambling tools, where available in your account settings

If any promotion-specific rules conflict with these general terms, the promotion-specific rules apply to that promotion.

Eligibility and account rules

To use the Services, you must:

• Meet the minimum legal age for gambling in your place of residence and any age requirement set by 10CRIC
• Provide accurate registration details and keep them up to date
• Open and use only one account, unless 10CRIC explicitly permits otherwise

Account rules include:

• One person: one account. Multiple accounts may be restricted, merged, or closed.
• You must not register on behalf of someone else.
• You are responsible for all activity on your account, including bets placed when logged in.

If you are unsure whether you are eligible to play, do not deposit or wager until you confirm local requirements.

User obligations and prohibited use

You agree to use the Services lawfully and in line with these terms. Prohibited behavior typically includes:

• Fraud or attempted fraud: chargebacks, stolen payment instruments, or false identity documents
• Abuse of promotions: exploiting bonuses in ways not intended by the offer, including coordinated play or systematic abuse
• Collusion and unfair play: sharing information or coordinating outcomes (especially in peer-to-peer contexts)
• Technical manipulation: using bots, scripts, automation, VPN/proxy misuse where restricted, or interfering with the platform
• Money laundering: attempting to move funds through the platform without genuine play where required, or using third-party funds
• Harassment or misuse of support channels

10CRIC may investigate suspicious activity and can suspend, restrict, or close accounts during review, including withholding withdrawals where permitted by applicable rules and verification requirements.

Identity verification (KYC) and security

10CRIC may require identity verification (KYC) at registration, before withdrawals, or at any time to meet legal and security obligations. You may be asked to provide documents such as:

• Proof of identity (e.g., government-issued ID)
• Proof of address (e.g., utility bill or bank statement where applicable)
• Payment method verification (where necessary)

Security expectations:

• Keep your password and device secure.
• Do not share login credentials.
• Notify support if you suspect unauthorized access.

Need help with verification or account access?

Deposits, payments, and currency

Deposits are made through the available payment methods shown in your cashier. Key points:

• Currency: 10CRIC supports INR where offered.
• Payment method ownership: you should use payment methods you are authorized to use and that belong to you, unless explicitly allowed.
• Processing: deposit availability and processing times can vary by method and bank/provider.
• Fees: any fees (if applicable) should be displayed in the cashier or by your payment provider.

You are responsible for ensuring your deposit information is correct before confirming a transaction.

Withdrawals and withdrawal policy

Withdrawals are subject to account status checks, security reviews, and completion of any required KYC. Common withdrawal policy principles include:

• KYC before payout: withdrawals may be paused until verification is complete.
• Withdrawal destination: withdrawals are typically returned to a payment method connected to you, where available.
• Minimum/maximum limits: may apply and are typically shown in the cashier.
• Pending bets: you generally cannot withdraw funds that are tied to unsettled bets.
• Responsible gambling or compliance restrictions: limits or restrictions may apply based on security or compliance checks.

If you request a withdrawal and later cancel it, funds may return to your playable balance (subject to any restrictions related to bonus funds or wagering requirements).

Bonus terms and promotions

Bonus terms can vary significantly by offer. Before opting in, check the promotion’s specific rules, which may cover:

• Eligibility: new users only, specific markets/games only, or geographic restrictions
• Wagering requirements: how much you must wager before withdrawing bonus funds or related winnings
• Contribution rules: which games/markets count fully, partially, or not at all toward wagering
• Max bet limits: caps on stake size while a bonus is active
• Time limits: expiry periods for wagering requirements and/or free bets/spins
• Withdrawal restrictions: conditions under which bonus funds or winnings become withdrawable
• Forfeiture: situations where bonus funds may be removed (e.g., breach of terms, abuse patterns)

If a bonus conflicts with your intended play style (for example, betting larger stakes or switching between products), opt out or avoid activating it until you confirm the terms.

Casino and sportsbook rules

Sportsbook rules

Sportsbook bets are governed by market rules and settlement rules displayed on the platform. Typical sportsbook conditions include:

• Price/odds changes: odds may change before bet placement is confirmed.
• Acceptance and confirmation: a bet is only valid once accepted/confirmed by the system.
• Settlement: bets are settled based on official results and the market rules; timing can vary.
• Errors: obvious pricing or result errors may be corrected per applicable rules; bets may be voided where appropriate.
• Voids and cancellations: events may be voided due to postponement, abandonment, or rule-defined conditions.

Casino rules

Casino games are subject to game-specific rules and, where applicable, live casino studio rules. Typical casino conditions include:

• Game malfunctions: if a game malfunctions, affected rounds may be voided or corrected under the game provider’s rules.
• RTP and randomness: outcomes are determined by approved game logic (e.g., RNG for slots) and/or live dealer processes.
• Disconnected sessions: rules vary by game (e.g., auto-fold, round completion); check game help screens.

If a game appears to behave incorrectly, stop play and contact support with details (time, game name, bet size, and any error messages).

Dormant accounts and account closure

An account may become dormant after a period of inactivity. 10CRIC may:

• Apply restrictions to dormant accounts
• Request re-verification before reactivation
• Close an account upon request, subject to compliance checks and settlement of any open bets or balances

If you want to stop playing, consider using account closure or self-exclusion tools if available in your account.

Complaints and dispute resolution

If you have a complaint about account activity, bet settlement, payments, or bonus application:

1. Contact support with clear details (username, transaction IDs, bet IDs, dates, screenshots if relevant).
2. Allow time for investigation, especially where third-party providers or payment processors are involved.

You can reach support at:

• Email: support@10cric.com
• Phone: +911171816618
• Live Chat: available on the platform

If you disagree with an outcome, ask support to escalate the case and provide the reason for the decision in writing where possible.

Changes to these terms and contact details

10CRIC may update these terms and conditions to reflect changes in Services, legal requirements, or security practices. Updated terms apply from the date they are posted, unless stated otherwise. If you continue using the Services after changes take effect, you are agreeing to the updated terms.

For general platform guidance, you may also review the home page or visit the download page for installation information. If you need help after updating your app, check customer support.

Quick compliance checklist (for users)

Topic	What you should do
Account rules	Keep one account and use accurate personal details
User obligations	Avoid bonus abuse, collusion, or automated/bot play
KYC	Complete verification promptly before requesting withdrawals
Payments	Use payment methods you’re authorized to use
Bonus terms	Read wagering, max bet, eligible games/markets, and expiry rules
Withdrawal policy	Confirm limits, pending bet status, and verification requirements

FAQ